Frequently Asked Questions
Answers to the most common questions about the guide, orders, downloads and shipping. If you still need help, email us at info@thepetiscos.com.
About the guides
What is the difference between the Print Guide and the eBook
Both versions have the same content. The print guide is a keepsake you can take with you, while the eBook is an instant digital download that works on any phone or tablet and includes clickable Google Maps links.
How do I receive the eBook
The eBook arrives instantly by email after checkout. It opens on any phone, tablet or e reader.
Do the Google Maps links work offline
Yes. Once you save the locations in Google Maps, you can use them without mobile data.
Is the guide written by locals
Yes. Every place in the guide has been personally visited and chosen by us.
Orders and downloads
I did not receive my eBook email
Check your spam folder or promotions tab. If nothing appears, email us and we will resend it.
Can I re download the eBook later
Yes. Your email link includes 5 downloads
Shipping
Where do you ship from
We ship from Portugal.
Do you ship internationally
Yes. Delivery times vary by country.
How is the print guide packaged
It is securely packed to prevent damage.
How are posters packaged
Posters are shipped in strong cardboard tubes for safe delivery.
Posters
What size are the posters
All posters are A3 size, which is 29.7 × 42 cm. It is a standard frame size.
Who is the artist
All posters are illustrated by Fedor, a local graffiti artist from Porto.
Payments
What payment methods do you accept
Apple Pay, Google Pay, PayPal, Visa, Mastercard, Amex, etc.