Refund policy
Effective Date: 09/2024
At The Petiscos Store, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
- Eligibility: You have 14 days from the date of delivery to return an item.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Final Sale Items: Items marked as "Final Sale" are not eligible for returns or exchanges.
Return Process
- Contact Us: Before returning your item, please contact us at info@thepetiscos.com to initiate the return process.
- Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- No Restocking Fee: We do not charge a restocking fee for returned items.
Refunds
- Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number of days, typically 5-10 business days].
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are returned with obvious signs of use or missing parts not due to our error).
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@thepetiscos.com.
Exceptions
- Non-returnable Items: Certain types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items.
- Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Contact Information
If you have any questions about our return and refund policy, please contact us at info@thepetiscos.com.